Return & Refund Policy

We want every order to arrive safely and as expected. If you experience an issue with your order, please contact our customer service team and we will review the situation and help determine the appropriate resolution.

Refunds and Replacements

We offer refunds or replacements in the following situations:

• The item arrives defective or damaged

• You receive an incorrect item

• Your package is confirmed as lost in transit by the applicable carrier or tracking system

Please contact us within 7 days of the delivery date shown by the carrier's tracking system.

For packages that have not yet been marked as delivered, please contact us if the shipment has significantly exceeded the expected delivery timeframe or the carrier confirms that the package has been lost.

How to Submit a Request

Please contact our customer service team with:

• Your order number

• A brief description of the issue

• Clear photos or videos showing the issue, where applicable

• Photos of the packaging and shipping label for damaged or incorrect orders, where available

We may request additional information when reasonably necessary to review your request.

Please do not return an item before contacting us and receiving return instructions.

Returns and Exchanges

Due to the complexity and cost of international shipping, we generally do not accept returns or exchanges for change of mind, personal preference, or sizing and fit issues.

However, we understand that exceptional circumstances can arise. If you believe your situation requires special consideration, please contact our customer service team before sending anything back. We will review the circumstances of your case individually and let you know whether an exception can be made.

Returns or exchanges are not considered approved unless confirmed by our customer service team.

Non-Refundable Situations

Unless otherwise required by applicable law, we generally do not offer refunds or replacements for:

• Change of mind or personal preference

• Incorrect size or fit when the correct size was ordered

• Damage resulting from improper use, handling, storage, or care after delivery

• Items that have been altered, modified, repaired, or intentionally damaged after delivery

• Items marked as SALE or FINAL SALE

• Requests submitted after the applicable claim period

• Minor variations inherent to handmade or natural materials, where applicable

• Issues that were clearly disclosed in the product description before purchase

If you are unsure whether your situation may qualify for an exception, please contact us before taking any action. We are happy to review individual cases.

Order Cancellations

If you need to cancel your order, please contact our customer service team within 24 hours of placing your order.

We will do our best to accommodate cancellation requests received within this timeframe. However, cancellation may not be possible once an order has entered processing, been prepared for shipment, or has already been dispatched.

Once an order has been shipped, it generally cannot be cancelled and will instead be subject to the terms of this Return & Refund Policy.

Damaged Packages

Please inspect your package and its contents as soon as reasonably possible after delivery.

Delivery procedures vary by country and carrier. Some carriers may contact the recipient directly, while others may leave the package at the delivery address or another location designated by the carrier.

If your package arrives damaged, please take clear photos of the outer packaging, shipping label, and affected item before disposing of the packaging materials. These photos may be required to help us assess the issue or assist with a carrier claim.

Lost, Delayed, or Misdelivered Packages

If a package is confirmed as lost in transit by the carrier, we will review the order and provide an appropriate resolution, which may include a replacement or refund.

A shipping delay does not necessarily mean that a package is lost. If tracking continues to show movement, we may ask you to allow additional time for delivery.

If tracking shows that a package has been delivered but you cannot locate it, we may ask you to check with household members, building management, reception, neighbors, or the local carrier before the package is treated as lost.

If an order was shipped to an address provided incorrectly by the customer, additional shipping charges may apply to any replacement shipment, where applicable.

If a shipping error was caused by us, we will resend the affected order at no additional charge or provide another appropriate resolution.

Refunds

If a refund is approved, it will normally be issued to the original payment method used for the purchase.

Once a refund has been processed by us, the time required for the funds to appear in your account depends on your payment provider, bank, or card issuer.

PayPal refunds typically appear within 1–3 business days, although processing times may vary depending on the payment method and financial institution.

Where a replacement is approved, we may resend the affected item or offer another appropriate resolution depending on the circumstances and product availability.

Natural Materials and Handmade Variations

For products made with natural stones, pearls, or other natural materials, slight variations in color, pattern, texture, size, or natural inclusions may occur.

These characteristics are inherent to natural materials and do not necessarily constitute defects.

Where such characteristics are relevant to a product, we aim to provide accurate descriptions and photographs so customers can make an informed purchase.

Important Information

Each request is reviewed based on the circumstances of the individual order and the information available to us.

We reserve the right to decline requests where there is reasonable evidence of misuse, fraudulent activity, abuse of the refund process, or circumstances outside the scope of this policy.

Nothing in this policy is intended to exclude, restrict, or waive any consumer rights or remedies that cannot lawfully be excluded under the laws applicable to your purchase.

Where mandatory consumer protection laws provide rights that differ from this policy, those rights will apply.

Contact Us

If you have any questions or concerns regarding your order, please contact our customer service team by email with your order number and the relevant details.

We appreciate your patience while our team reviews your request and will do our best to resolve legitimate issues fairly and reasonably.